Wednesday, April 16, 2008

Salesforce.com & Google

Only months before Saleforce.com and Google integrated their Web applications, Salesforce.com offered to buy Zoho, a direct competitor of Google Apps.

Sridhar Vembu, the CEO of Zoho parent company AdventNet, divulged that juicy nugget in a blog posting following the much-ballyhooed Google-Salesforce.com tie-up. Zoho makes Web-based productivity and business applications.

Vembu said that the proposed deal was never close to consummation, but it wasn't over the price tag.

He said that the Zoho and Salesforce.com business models are fundamentally at odds because Salesforce.com spends much more proportionately on marketing and sales. He also accused Salesforce.com of being a lousy partner.

Talk of an acquisition grew from an effort to integrate Zoho with Salesforce.com applications through its development platform. But Salesforce.com CEO Marc Benioff decided to pull the plug, Vembu recounts:

We invested in R&D to make the integration work, and we were about a week from launch, when Marc Benioff decided to pull the plug. He invited me for discussions. He offered repeatedly to acquire Zoho outright, which we rejected. I told him there is absolutely no fit between our companies, particularly with his business model (as noted above) and our business model. I told him there is just no cultural fit between our companies and such an acquisition would be miserable for both parties. Finally, he offered to let us integrate Zoho into AppExchange, provided we pull the plug on Zoho CRM. We told him that kind of pre-condition is totally unacceptable, and it also completely negates his claims of openness of their platform. Needless to say, we never did agree on the issue, and we dropped the integration effort.

By contrast, working with Google--its primary competitor--over Google Gears has gone well, Vembu said.

Meanwhile, Salesforce.com has done with Google precisely what it appears to have set out doing with Zoho--close product integration.

It's easy to discount Vembu's comments as sour grapes. After all, it's Google, not Zoho, that now has better access to Salesforce.com customers.

But his comments shed light into how business does, or doesn't, get done among software-as-a-service companies as they compete to build the most vibrant partner ecosystems on their platforms.

Source: CNet

Tuesday, April 15, 2008

SAAS - Finally on it's way to popularity?

A recent trend has been the growth of on-line software - also called 'software as a service'. Though popular, these have yet to challenge traditional software that's installed on your hard disk. That might change, as vendors are bridging the gap between the on-line and off-line world.

With complete applications running within a Web browser, the idea is that you'll never need to install software again – you just use it when you need it. Although many on-line applications are quite robust, they don't match up to their off-line counterparts in terms of functionality.

Just compare Google Docs to Microsoft Office. It's functional, with most of the features you need – but the two are poles apart. The same goes for Adobe's new on-line version of Photoshop – in many ways it's more impressive than Google Docs, but it's still no match for the real thing.

Still, it's early days – all of that could change when we see these sites with another few years' development behind them. Of course, many people don't need applications to be as sophisticated as Word, Excel or Photoshop, so with a few more features their on-line counterparts may well be good enough for many people.

But the biggest disadvantage to browser-based software is obvious: you need an Internet connection. OK, we may all have one for 'most of the time' but that's not good enough – you don't want to have to stop work because your ADSL is down or you're in a café or on a train (especially with the cost of using wireless hot spots).

The answer, of course, is to have something that does both – works off line and on line with equal aplomb.

That's exactly what companies like Microsoft, Google and Adobe are working on – and their first-generation products now make the idea of on-line software that works off line a reality.

Google's offering is called Google Gears. Gears is essentially an API that can be installed onto Windows, Mac OS and Linux. Once installed, any Gears-enabled Web site can allow users to work – even though they are not connected to the Internet. It's quite a revelation to see this working with Google Docs. You use Google Docs as normal – or launch it using a Google Docs application. If you're off line, then an icon in the browser tells you so – but you can continue to create and edit Google word processing, spreadsheet and presentation documents just as if you were on line. Once you're back in the range of an Internet connection, Google Docs synchronises everything up.

Gears works by using a local server on the host machine (ie, your PC). This is used to cache and serve resources used by the Google Gears applications (such as HTML, JavaScript and images – remember, Gears 'applications' are really Web pages). Gears also uses a database, to store data via the browser when you are off line. Because browsers weren't really designed to run applications, they can struggle with complex applications, Gears uses a 'worker thread pool' to make applications more responsive – by running processes in the background.

Gears works in most modern browsers, including Firefox on Windows, Mac and Linux, and Internet Explorer 6 or above on the PC. Gears also works on some Windows mobile devices. This isn't an exhaustive list – for example, Safari on the Mac is missing, as is Opera – but this list will grow in time. But the potential is there to render the type of host PC you use irrelevant, you could use a PC in the office, a Mac at home and a Linux box – well, just because you can.

It all works very well – although it's not yet fully released software. It's one of Google's 'beta' products and is considered to be a developer-only release. It's also open source – the idea being that this might put a lot of impetus behind the development of Gears applications and drive its success. Being a Google product, it's got that friendly but unpolished, somewhat utilitarian 'Google look', which people either get on with or hate.

Adobe's product is called AIR. Unlike Gears, AIR is a fully released product, but only just. Coming from Adobe, it has far more in the way of polish, design and gloss – indeed, as well as bringing together HTML and JavaScript, AIR can also bring Flash to the party – as well as another Adobe product, Flex, which (also open source) can be used for creating cross-browser XML-based Web applications.

Like Gears, AIR needs a component to be downloaded to the PC first. But, unlike Gears, AIR applications can run on the desktop – even if they are manipulating data on a Web site, while the PC is off line. So, it's not exactly like the Gears model, though it achieves pretty much the same thing.

A great example of an AIR application is the already launched ebay application. This is an application which runs on the desktop, using Web technologies such as HTML, JavaScript, XML and Flash – but can be used off line, to prepare items for when you go on line.

Using the ebay AIR application, you can prepare items for sale on ebay. It's very impressive, and, to be honest, a lot easier and faster to use than ebay itself – which can be very time-consuming to use.

The win for companies like ebay is that an AIR application is far easier and cheaper to develop than a traditional desktop application. Plus, it works on most systems, since it's only really using Web technologies, via the AIR API. The application uses Flex and ebay's current Web services.

The application can also be used for buying items – and has features not found on the ebay Web site itself – for instance, you can drag a series of search results onto your desktop and have it automatically converted into an Excel spreadsheet.

Finally, there's Microsoft. Compared to Google and Adobe's technologies, this is one area where Microsoft seems to be lagging behind. Microsoft does have .NET and Windows Presentation Foundation for creating applications – but these are not cross-platform or open source.

Recently, Microsoft has also released Silverlight, which is not dissimilar to Flash and is also capable of running rich internet applications. However, these share the same limitations as Flash when it's not combined with something like AIR.

Microsoft does have Office Live Workspace – notionally designed to compete with Google Docs. However, it is designed to work alongside Office as a set of services – so you need Office in the first place, rather defeating the idea of not having to install software in the first place.

As an extension to Microsoft Office, though, it's excellent, allowing people to store, share and collaborate with documents on line. You can create workspaces, where you can store documents – which you can then share with other people.

So Microsoft has some of the components for on-line off-line working, providing you have Office – but none that are bound together as successfully as Gears or AIR.

How well this new way of working is going to take off is difficult to say. The technology is both interesting and exciting, but the uptake has been 'strong' rather than 'explosive' so it doesn't yet look set to change the way we use applications. Given time, and the right products, though, it could well do exactly that.


Source: eAcademy

Monday, April 14, 2008

Sage Meets Expectations

Sage Group Plc, the U.K.'s largest software maker, said first-half financial results will meet analysts' estimates.

Sage will release results for the six months ending March 31 on May 8, it said today in a statement. Sage may post sales of 611.9 million pounds ($1.2 billion) in the period, the average estimate of seven analysts compiled by Bloomberg. Earnings, excluding some costs, are seen at 6.6 pence a share.

Newcastle, England-based Sage fell as much as 5 percent in London trading after some analysts said they were concerned about the company's growth in North America. Sage, which sells accounting and business software to small and medium-sized businesses, reorganized its North American business into four divisions last year to boost sales in the region.

``We are being a little more cautious in our outlook for the Americas due to the broader tempered economic outlook,'' Cazenove analyst Stacy Pollard, who rates the company ``outperform,'' wrote in a note today. ``We believe Sage Healthcare is still facing zero revenue growth and flat margins.''

The company named Sue Swenson as chief executive officer of the North American unit last month. Sage competes with Redwood City, California-based software maker Oracle Corp. and Redmond, Washington-based Microsoft Corp.

Sage fell as much as 10 pence to 188.5 pence and traded at 191.1 pence at 10:36 a.m. in London trading. Before today, the stock had fallen 14 percent this year.

London-based Arbuthnot analyst Paul Morland, who rates the company ``neutral,'' said in a note today that ``growth rates either in Europe or in the U.S. or both have fallen.''

In February, Sage said gains in the U.K. and North America helped first-quarter results meet its forecasts.

Source: Bloomberg

Friday, April 11, 2008

Oracle Unveils Strategy for Service-Oriented Security

Today at the RSA Conference 2008, Oracle will outline its vision for Service-Oriented Security.

By decoupling hard-coded security features from enterprise applications to create reusable, standards-based security services and protocols which any application can consume, Service-Oriented Security enables organizations to simplify and centralize several critical security processes including authentication, authorization, user administration, role management, identity virtualization and governance, and entitlement management, as well as audit and control.

Oracle's Service-Oriented Security encompasses four IT processes - development, deployment, administration and governance. To date, the company has delivered key milestones associated with each of these components including:

Development: Identity Governance Framework - a multi-vendor standard proposal, spearheaded by Oracle, that provides a service-oriented, privacy-aware architecture for developers to access identity data while adhering to usage policies. Oracle, in conjunction with the Liberty Alliance, has delivered the first open source component of the proposed standard.

Deployment: General availability of Oracle(r) Role Manager - software, based on a service-enabled architecture that allows organizations to centrally model, define and manage a repository for business roles and relationships, which can then be used to drive role-based access control, provisioning and approvals across business applications.

Administration: Beta release of Oracle Fine Grained Authorization - software designed to externalize hard-coded authorization policies from heterogeneous enterprise applications. The controlled beta preview complements Oracle's comprehensive Identity and Access Management software that helps enable customers to administer the access rights of users as they interact with business applications today.

Governance: General availability of Oracle Application Access Controls Governor 8.0 - latest release of control monitoring software that leverages an externalized Service-Oriented approach to provide segregation of duties analysis and enforcement for heterogeneous enterprise application environments.

Historically, organizations "bolted" security solutions on to their enterprise applications, a strategy that often hindered business agility. With Service-Oriented Security, organizations can now centralize security solutions in a more flexible security architecture.

Thursday, April 10, 2008

Sapient Helps SAP Customers Realize the Full Potential of Their BI Initiatives

Sapient (NASDAQ: SAPE) today launched a new line of business and IT services aimed at customers with large SAP enterprise software installations who are eager to implement highly impactful business intelligence (BI) strategies across their organizations. Sapient's new services are designed to eliminate the challenges associated with the complex BI implementation process, while helping SAP customers enhance the value of their corporate data and finally realize the full potential of BI investments.

For years, SAP clients have struggled with cumbersome BI solutions that are unable to provide real, actionable information from complex corporate systems quickly and seamlessly. Moreover, BI implementation approaches are often still ERP-focused and lack the capacity to connect with a dynamic business environment—making it even more challenging to align a complex implementation with critical corporate decision-making requirements.

With a history of challenges preventing enterprise-wide analytical BI solutions from truly meeting business expectations, many SAP customers are turning to Sapient—an experienced BI partner with deep expertise in SAP NetWeaver technology, best-in-class BI tools and business applications—for help. By bringing together its strengths in '360 degree' marketing analytics, custom application integration and package-based BI, Sapient is uniquely positioned to help customers create a sustainable BI strategy and transform vast amounts of data into a true business asset. Moreover, with easy access to Sapient Interactive and its customer data expertise, Sapient can provide clients with the ability to use its corporate data as a competitive advantage.

"With SAP beginning to open its platform to the public, systems integrators with a single threaded SAP delivery focus will no longer be able to solve the holistic problems of typical clients. Nor will large-scale integrators with multi-practice ERP implementation and outsourcing disciplines be able to translate the need for better analytics into concrete technology solutions," said Sapient Vice President and Global SAP Practice lead Hagen Ruff. "Our new BI services can assist all SAP customers, no matter what stage of the BI application lifecycle they're currently in—planning, implementation or management. Customers can improve enterprise-wide decision making, enhance business and IT efficiencies and become more operationally transparent, making compliance an easier task."

Sapient's BI services include four disciplines: business performance management, information management, data lifecycle management and governance. These disciplines allow clients to successfully meet the challenges of BI, improve their organization's ability to use its information – and provide a roadmap for long-term success. They also allow clients to leverage the power of analytics to better use information to make critical business decisions in real-time across the organization.

The four service components are as follows:
    * Business Performance Management enables enterprises to measure their business strategy with BI solutions that provide actionable insight into past and future performance.

Key services include:
    * Performance Management Solutions – EPM (Enterprise Performance Management) Value Model (Utilities, Oil & Gas, Retail).
    * Business Strategy Management – providing the thought leadership and BI solution best practices that support strategy management as well as operational performance management operational practices.
    * Information Management provides a stable and sustainable BI platform that helps enterprises develop a Single Version of Truth (SVT) as a foundation for Business

Process-centric BI applications. Key services include:
    * Planning, Analytics and Reporting Implementation Services – comprised of three implementation components; Embedded Analytics and Reporting Solutions; Business Planning and Consolidation Solutions; and SAP Enterprise Portal services.
    * Platform Optimization Services – including Performance Enhancement & Stabilization and BI warehouse consolidation initiatives.
    * SAP NetWeaver 7.0 upgrade services.
    * Global Support – Quality Assurance, maintenance and outsourcing services.
    * Data Lifecycle Management establishes a framework for ensuring that data is effectively integrated into business processes and that information management becomes pervasive within the enterprise's culture. Services are comprised of two key components:
    * Master and Meta Data Implementation Services that provide architectural support for designing and implementing corporate master data solutions; and
    * Master and Meta Data Strategy Services for the implementation of solutions to establish aligned definitions and reports across the enterprise.
    * Governance provides a model for building BI competency in small and global enterprises as well as establishing best practices, focusing scarce resources on business value enhancing activities while enabling compliance with Government and Regulations. Key services include:
    * Program Support Models, such as Sapient's BI index/maturity assessment of people, process and technology.
    * BI PMO Best Practices and Assessments, including initiative and organizational models; BI guidelines, procedures and process controls development; and BI services to assist clients in building BI programs and self-sufficient operations to reduce IT costs and ensure compliance.
    * Resource Outsourcing Services, provided as GDD-centric quality assurance services.

A number of key SAP clients are already turning to Sapient's new BI services to help them make greater strides with their corporate BI strategies.

"Sapient has significantly optimized the performance of the SAP Business Information Warehouse (BW) system platform and made it the cornerstone of our Enterprise Data Warehouse strategy," said Katherine Tatum, director of applications and vice president and chief operating officer of United Illuminating. "Sapient's impact has also extended into CCS, SAP's utilities industry solution. Through our long-term support relationship of CCS and BW, Sapient is empowering our client teams and improving our business."

About Sapient's SAP Practice

Sapient guides its SAP clients through the challenges and complexities of business intelligence (BI) with an unmatched passion for real business results. Working with Sapient, clients learn to quickly manage their data, gaining insight and improving enterprise-wide decision making. Founded in 1998, Sapient's global SAP Practice focuses on business solutions, support related to SAP BI and recent NetWeaver components. Sapient's SAP Practice also offers deep expertise in key vertical markets such as utilities, oil & gas and retail. Major clients include companies such as Enbridge, Callaway Golf, Vertex, CONSOL Energy and SAP Retail. For additional information, please visit http://www.sapient.com.

About Sapient

Sapient, a global services firm, operates two groups—Sapient Interactive and Sapient Consulting—that help clients compete, evolve and grow in an increasingly complex marketplace. Sapient Interactive provides brand and marketing strategy, award-winning creative work, web design and development and emerging media expertise. Sapient Consulting provides business and IT strategy, process and systems design, package implementation and custom development, as well as outsourcing services such as testing, maintenance and support.

Sapient's passion for client success—evidenced by its ability to foster collaboration, drive innovation and solve challenging problems—is the subject of case studies on leadership and organizational behavior used by MBA students at both Harvard and Yale. Leading clients, including BP, Essent Energie, Harrah's Entertainment, Hilton International, Janus, Sony Electronics and Verizon, rely on the company's unique approach to drive growth and market momentum. Headquartered in Cambridge, Massachusetts, Sapient operates across North America, Europe and India. For more information, please visit www.sapient.com.

Wednesday, April 9, 2008

Lawson Gets Deal with Kelowna Flightcraft

Lawson Software (Nasdaq: LWSN) today announced that Kelowna Flightcraft Ltd. licensed the Lawson M3 Finance Management, Enterprise Asset Management and Supply Chain Management Suites along with Lawson Business Intelligence. The company selected the Lawson enterprise software solutions to help improve profitability, increase operational efficiencies and support its growth plans. The contract was signed during Lawson's third quarter of fiscal 2008, which ended Feb. 29, 2008. Lawson Professional Services will provide implementation services for the project.

Kelowna Flightcraft includes Kelowna Flightcraft Ltd., Kelowna Flightcraft Air Charter Ltd. and Allied Wings. Kelowna Flightcraft Ltd. is a maintenance organization that operates 10 line maintenance facilities across Canada and two full-service maintenance, repair and overhaul facilities in Kelowna, British Columbia, and Hamilton, Ontario. Kelowna Flightcraft Air Charter Ltd. is the air cargo carrier for Purolator Courier Ltd., shipping up to 600,000 pounds of freight nightly. Allied Wings operates the Canadian Forces Contracted Flying Training and Support Program near Winnipeg, Manitoba. Together, these three businesses employ 1,000 employees who fly, maintain, modify, engineer and paint aircraft.

"We needed an integrated, yet flexible business system to support our growing aircraft maintenance business," said Mike Udala, director of maintenance, Kelowna Flightcraft Ltd. "Lawson will help simplify and expedite the way our employees order parts, manage inventory, track key financial information, and manage maintenance projects and processes."

Kelowna Flightcraft Ltd. will use the Lawson M3 Enterprise Management System to help increase profitability by standardizing and automating core business processes company-wide. In addition to helping staff more efficiently manage aircraft maintenance and repair, the Lawson applications will help Kelowna Flightcraft Ltd. optimize its financial and materials management processes. This will help the company serve a growing number of customers with an expanding range of services.

"Companies that use and maintain significant physical assets, such as aircraft, need technology solutions that will help them run their businesses more efficiently and protect their long-term investments in equipment," said Robert Peterson, marketing director, Industry Markets, Lawson Software. "Complex assets like aircraft are the life-blood for these companies, so a smarter approach to equipment service and business operations can help them achieve their growth plans and stand out from their competitors by providing more predictable, reliable service to their customers."

About Lawson Software

Lawson Software provides software and service solutions to 4,000 customers in manufacturing, distribution, maintenance and service sector industries across 40 countries. Lawson's solutions include Enterprise Performance Management, Supply Chain Management, Enterprise Resource Planning, Customer Relationship Management, Manufacturing Resource Planning, Enterprise Asset Management and industry-tailored applications. Lawson solutions assist customers in simplifying their businesses or organizations by helping them streamline processes, reduce costs and enhance business or operational performance. Lawson is headquartered in St. Paul, Minn., and has offices around the world. Visit Lawson online at www.lawson.com.

Tuesday, April 8, 2008

ERP Mid-Market Still Growing

Agresso officials reported that the firm ranks number six on the list of vendors for ERP revenue in the Medium-Sized Business Segment, by market research firmIDC. The company also garnered the second highest growth rate of the Top10 ERP vendors in this segment, according to the most recent IDC report.

This ranking, IDC officials say, is based on revenue generated for worldwide license, maintenance, and subscription ERP revenue in the medium-sized business segment.
 
According to the IDC report the medium-sized business ERP market will experience an compounded annual growth rate (CAGR) of 11.6 percent CAGR through 2011. This rate will exceed the overall growth rate of 8.1 percent for the entire ERP market as a whole. Agresso's stated goal is to have business revenues of $700 million by 2009.
 
"Agresso has been expanding steadily to claim a growing share of the midmarket ERP space," states IDC in the report, Worldwide ERP Applications 2006 Vendor Shares: Top Vendors in Small, Medium-Sized, and Large Customer Segments.
 
The report indicated that "Agresso is assuming the role of a change agent on behalf of its many customers frustrated with the rigid nature of many enterprise applications."
 
IDC sells global market intelligence, advisory services, and events for the information technology, telecommunications, and consumer technology markets. In this report IDC defines the medium-sized business segment as those with 500-4,999 employees.
 
The report notes Agresso's products for responding to constant change, such as "Business Living IN Change," and other financial reporting, HR administration, project resource management and costing and billing offerings.
 
A couple weeks ago Agresso released survey results showing what it says is "a clear trend by business software buyers to favor and re-select their current ERP vendors, despite facing substantially higher than expected costs after implementing those vendors."
 
The survey sponsored by Agresso and conducted by IDC as part of its quarterly AppStats Survey includes more than 250 companies in the U.S. and U.K. An overview of the survey results, titled Mid-Market Service Companies' Enterprise Investment Strategies and Adoption Trends, is available at www.agresso.com/IDC.
 
Forty-seven percent of the respondents said their financial applications costs exceeded their planned budgets as much as 100 percent. According to IDC, this buyer complacency to continue down the same path with the same vendors may be costing public and private sector businesses millions of dollars annually.
 
Eighty-three percent of ERP customers say they will still buy from the same vendor despite cost over-runs and change issues.

Source: TMCNet

Monday, April 7, 2008

Mothercare Takes Accounting From Coda

CODA Group, the finance software specialist, today announced that Mothercare plc has signed a contract for its Financials software and services.

Already in use at two subsidiaries within Mothercare, CODA underwent a competitive evaluation and was chosen as the preferred system for group-wide accounting at the International high street retailer. Its flexible nature and user definable screens, along with its ability to integrate smoothly with the retailer's other business systems, were instrumental in the decision.

"We are confident that CODA's software will support our complex Group structure," said Mike Rainer, Group Financial Controller at Mothercare. "The CODA team worked closely with us to show how the core product functionality, along with its consolidation and reporting capabilities, would meet our critical business issues. CODA will link our merchandising and EPoS environments into our financial management systems helping us to automate further our accounting processes."

CODA's dedicated retail accounting solution supports core accounting and procurement processes as well as specialist retail accounting processes and reporting requirements. It links seamlessly to leading merchandising and EPoS systems. The level of detail that can be captured in the CODA system means that all store transactions are held in great detail, enabling in-depth analysis and reporting – for example by period, by week, by day, by store. It also offers sophisticated high-volume invoice matching which is vital for any retailer.

Mothercare was also impressed by CODA's reporting and analysis capabilities and has selected additional products including XL, Procurement, Invoice Matching, Assets and CODA's consolidation software. The addition of an integrated business intelligence tool from Cognos will mean that Mothercare has end to end accounting, reporting and analysis capabilities.

Sunday, April 6, 2008

Open Mobile Advances With Document Management Software

A leading mobile phone provider in Puerto Rico, Open Mobile, is implementing electronic document management and imaging software from UK-based Version One. Version One's electronic form design software, DbForm, and document storage system, DbArchive, which is tightly integrated into Open Mobile's COA Solutions finance system, will dramatically improve accounts payable and purchase order efficiency.

Luis Rodríguez, Accounting Manager from Open Mobile says, "With Version One's systems, we'll be able to electronically create, store and retrieve purchase invoices and purchase orders directly from our COA Solutions system. Being able to instantly view document images from COA will considerably improve accounts payable and purchase order efficiency while cutting costs."

Open Mobile has used document imaging before, however its previous system was standalone and so the document images had to be viewed separately to the finance system, which was incredibly time-consuming. Using the integrated Version One software, 500 purchase invoices every month will be electronically stored into the COA system and 200 purchase orders per month will be electronically created using DbForm, sent to suppliers by email or fax and then stored away in the archive.

Brian Moran, COA Solutions' General Manager, North America says, "As a rapidly growing organisation, the Version One software is a key investment for Open Mobile. As more and more documents are both created and received, the Version One systems will ensure that the business is not over-run with paperwork, and finance resources have immediate electronic access to critical order data."

Rodríguez adds, "Once the accounts payable and purchase order departments are up and running with Version One, we will look at expanding the use of the systems beyond the finance department. Being scalable and robust, the Version One software can quickly and easily be rolled-out throughout the organisation, helping us move towards a paperless environment."